Overview
This policy explains how billing, cancellation and refunds work for UNBOUND memberships. It sits alongside, and never overrides, your mandatory consumer rights.
Who you pay
UNBOUND memberships are sold by Dominion Lux Holdings Limited, which trades as Rev Benton Experience. Payments are processed by Shopify and its payment partners through our store, which appears at checkout, on your receipt and on your card statement as THE REV BENTON EXPERIENCE.
Memberships
- Monthly: charged every month: £9.99 in the United Kingdom, US$12.99 in the United States.
- Annual: charged every year: £99 in the United Kingdom, US$129 in the United States.
Elsewhere, prices are shown in your local currency at checkout. Both renew automatically until you cancel.
Cancellation
You may cancel your membership at any time from your Account page, which takes you to your secure customer account with our store, or by contacting us. Cancellation prevents future renewals, and your access continues until the end of the period you have already paid for. Cancelling does not refund payments already made.
Your first purchase and immediate access
For your first purchase, any statutory cancellation or refund rights that apply to you are unaffected.
UNBOUND is digital content that is available to you as soon as your membership starts. Before you pay, we ask you to confirm that you want access to begin immediately and that you understand this affects your right to cancel. Where you request immediate access to UNBOUND's digital content and your membership begins, your statutory right to cancel may be affected as permitted by law. We confirm what you agreed in the email we send when your membership starts.
Renewal payments
Renewal payments are not automatically refundable once charged, except where the law requires it, where you were charged twice or in error, or where we choose to issue a refund at our discretion.
Refunds we issue
When we issue a refund, we refund to the original payment method; your bank may take a few days to show it. If a refund is issued, access to member films for the refunded period ends.
If we permanently close UNBOUND, or end your membership for a reason other than a breach of our Terms, we will refund the unused part of any period you have paid for.
How to ask for a refund
Contact support@watchunbound.com from the email address you used to buy, with your order number if you have it.
Chargebacks
Please contact us before initiating a chargeback. We are glad to resolve billing concerns directly.
Contact
For any billing or refund question, contact support@watchunbound.com.